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Frequently Asked Questions

We're here to help you move towards a happier, healthier life.

We’ve listed some of our most common FAQs below. If you have a question we haven’t answered, please get in touch. We’re happy to help.

  • What is MANAS?
    ‘Manas’ is a comprehensive multidisciplinary wellness clinic. We have highly experienced and empathetic psychologists who can deal with issues related to child, adolescent, adjustments, marital, relationship, stress, work life balance, and academics etc. we also provides training and other programs that are perfect to suit personal needs.
  • How can we help? What types of services are available in Manas?
    We can help you have stable and happy mental health, we provide various counselling services depending on the client’s needs. And in addition we organize webinars, workshops, and internships to help you with your career.
  • How do I know I need a psychologist or a psychiatrist?
    As you are reading this you already know the answer for it, you just need a psychologist to speak about your problems.
  • How to choose who is right psychologist for me?
    You always have a choice to choose what and whose best for you. Please click below link to choose your therapist
  • What is the difference between Mental illness and psychological issues?
    Mental illness is a medical term for the serious issues that need to be dealt with medical treatment, whereas psychological issues are general day to day problems that can be sorted by having a talk with your psychologist.
  • Are female psychologists available?
    Yes, we have female psychologists in all fields of psychology. As our clients comfort is our first priority of all.
  • Can I consult any psychologist to know about counselling needs?
    Yes, you can, but in order to do so you have to fill the requirement form and choose a psychologist and fix an appointment.
  • How to book an appointment with a psychologist?
    Go through the link provided below and choose the psychologist of suitable needs.
  • How can we get updates from Manas?
    Once you login or register with Manas who will be added to a Whatsapp group and mailing list where all the latest updates can be seen.
  • How can I know more about my psychologist before sessions?
    Before choosing a psychologist, you can go through his/her personalized profile to know more about them.
  • How to register for webinars?
    The process is pretty simple select the webinar you need to attend and once your payment is done a Manas representative will update you the further instructions.
  • How much time does a session lasts?
    The basis session is about an hour, but taking general required information could take a while which doesn’t count in your session time.
  • What if I’m late for the sessions?
    It’s a two case scenario, if you are late for your session for a reason and still want a extra session time, all you have to do is pay for the extra session. But if your psychologist has another appointment, we may not help with that, you can schedule it another time.
  • Can cancel my appointments and get refunded?
    You are allowed to cancel and reschedule the session once a day before the session but money will not be refunded in any case. If you have made some mistake in application and booked appointment then no need to cancel, our representative will help you out. you can reach us by phone or email.
  • Payment cancellation policy?
    We want to provide the finest service possible for all our clients. We also want to ensure that we are utilizing our therapist’s time in the most efficient and effective way possible. Our Counsellors services are highly requested. Therefore, there are often clients on a waiting / cancellation list who really want our help. By providing proper notice of cancellation you are allowing those clients the opportunity to receive the help they need. You are also ensuring that you are not charged for a missed session that you will not benefit from. When you need to reschedule any appointment, please provide a minimum of 24 hours’ notice. If you do not show up for your appointment, you will be expected to pay your full fee, we will refund 50% of your fee to your account in a week days from the cancellation day. When you provide less than 24 hours’ notice, We will cancel the appointment and refund the 50% of your fee. Cancelling your appointment within 4 hours of your session time is considered for reschedule but no refund.
  • What is the last dead line to cancel my appointments?
    We prefer to reschedule the appointment rather than cancelling it, if still wish to cancel the session please go through payment cancellation policy.
  • How secure are my payments?
    Your payment security is very important to us. All transactions on this website are processed using Rozarpay, a secure online payment gateway that encrypts your card details in a secure host environment. If your transaction is failed due to some technical problem you money will be refunded within a week days. Please keep your transaction id with you for the future reference, our representative will help you if you need.
  • What is Counselling?
    Counselling and Psychotherapy are professional activities that utilise an interpersonal relationship to enable people to develop self understanding and to make changes in their lives. They are based on an interpersonal relationship between the client and the counsellor which helps them develop a better understanding about themselves and then solve their problems.
  • What is the difference between a psychologist and a psychiatrist?
    Psychologists are university trained and registered practitioners who assist people with challenges they are facing in their life including depression, anxiety, stress and relationship difficulties, as well as mental health issues. Their focus is on tailoring plans to help their clients develop skills and techniques to cope with difficulties and to prevent on-going issues and they often use a combination of therapies appropriate to the situation. Psychiatrists are specialist medical doctors who have obtained additional qualifications to practice in the specialty of psychiatry. They specialise in the diagnosis and medical treatment of mental illness and can prescribe medication as well as using other therapies.
  • Can I choose my Psychologist?
    Clients must be comfortable with their psychologist and at Reflection Psychology we have a large team of vastly experienced psychologists across our clinics and within our team you will find a psychologist who is suitable for your needs to work with. Go through the link to choose one
  • Can I change my psychologist if I feel of no progress? Doesn’t helping my goal or cause?
    You have a choice of choosing a psychologist of your own, so please go through the profile before making an appointment. Time is very valuable asset to both of us.
  • How many sessions does I need to undergo? How long does a session last?
    Some issues can be resolved after just a few sessions other issues can sometimes be more complicated and deeply entrenched. Whilst our psychologists will attempt to help you overcome your issues as quickly as possible, they also do not believe in “band-aid therapy” or unsustainable quick fixes. We know that sometimes effectively overcoming a long-standing issue can take a lot more time but your psychologist will always discuss this with you based on your needs. Sessions with a psychologist run for an hour. Sometimes however, your psychologist may suggest that an extra 30 minutes or a double counselling session would be useful in certain circumstances. Taking your general information could take a while and doesn’t count in session time.
  • Will my sessions be recorded? What about privacy?
    Yes, counselling sessions are confidential. The exception would be if you were to pose a danger to yourself or others, in which case the relevant parties would be notified. We understand confidentiality and privacy can be a concern. Any information disclosed to us is treated confidentially (including case notes, records, and psychological test results) and stored accordingly. No information will be disclosed without the client’s consent. If there is a need to disclose information (i.e. to a doctor, solicitor or third party) the client will be consulted and a release of information will need to be signed by the client. There are some legal limitations to confidentiality which will be explained to clients in the first session.
  • What can I expect or know about my first appointment?
    It’s very normal to feel anxious, nervous, or unsure about your first session of psychological counselling. Our psychologists will provide a private, comfortable, safe, respectful and non-judgmental place for you to discuss anything you need to. In the first few sessions, the psychologist will typically ask you questions about yourself, your life, and any presenting problems you would like to work on. Together, you will create a plan of how therapy can assist you with these problems, how many sessions it may take, and how frequently you should meet. Prior to your first session it can be helpful for you to ask yourself what changes you would like to make in your life. The aim of therapy is for us to then work together to help you achieve those changes.
  • My child needs a psychologist, can I attend the sessions along?"
    In the first session with your child, your psychologist will often invite you both into the session at the beginning, then ask to see the child by themselves. After this, your psychologist will discuss with you the most appropriate structure of future counselling sessions with your child. In the case of adolescents, depending on the age of your teenager they may wish to see their psychologist without their parent present. However, it is recommended that a parent is always available to attend the sessions if needed, and parental consent is needed for under 16s to attend therapy.
  • Can I attend sessions along with my family member?
    If you are attending a session in person, a family member, partner, or friend can absolutely come with you to the location and stay in the waiting room while you are with your therapist. But they can’t go into your session with you unless you are attending a couple therapy session or a family therapy session.
  • What happens in a counselling process?
    There is no typical counselling session. Your counsellor will be highly trained in listening and reflecting, and provides a safe environment in which to explore your issues. With most types of therapy you are free to discuss what you wish, from everyday events, dilemmas, feelings, and thoughts, to regrets, aspirations, memories and dreams. Other, shorter-term forms of therapy like cognitive behavioural therapy (CBT) can be more structured and provide practical exercises to help you understand your thoughts and actions.
  • How counseling is helpful for me?
    Counseling is a helpful tool in molding your life, it gives you a insight in situation of psychological dilemma, feelings and thoughts, day to day challenges.
  • What are the fee structures for counselling?
    We have a set fee of ₹500 for each 50-minute session of individual, couples or family counselling. Pay your counselor directly at each session through website or at Manas desk. Online Payment: You can pay through our website by using debit/credit cards, Netbanking, UPI and other wallets. Cash: If you wish to pay by cash, please pay at our office desk and take payment receipt.
  • How does an online counselling session take place?
    We will provide you complete details about video calling app, login procedure to your email and chat box. If you have any query you can contact our representative. Online counselling gives you privacy and anonymity (you don't even have to give your real name when you write). It is often much easier to share sensitive personal issues through our portal. Many of our clients share with us issues that they have never spoken about before. It is convenient and easily accessible from the comfort of your own desk at home or office and which is also access to services for rural and remote locations. Its time saver you don't need to take time off work or travel anywhere.
  • What form does the online counselling take?
    We offer two forms of online counselling, either via web cam or instant messaging. Which works for you is a lot about personal preference, but also how comfortable you are with various formats. It’s worth considering how you usually interact online. You do not need to be a technical wizard however, we would talk you through any questions you have about the platforms used, including how to keep our sessions private from other members of the family members if necessary. Things to consider Whilst online counselling can seem ideal with its greater flexibility there are things to consider when deciding whether it is for you. Privacy: would you be able to ensure there was a time, and place each week where you would be able to attend sessions without interruptions. Some people, especially in shared households like to use headphones, just to ensure their privacy. Location; It can help if you think about where you will be for our sessions, preferable somewhere comfortable which feels secure to you. Confidentiality: When using a shared computer or network confidentiality can be an issue. However we could talk you through any worries you might have to ensure our sessions remained confidential. Familiarity: Using new platforms for communication can seem daunting. However most are quite easy to use. Payment: Sessions last an hour and payment has to be paid your convenience
  • Where the counselling does takes place?
    We offer different forms of Counselling procedures either via online (video, calling and messaging) and offline at our Manas centre. Which works for you is a lot about personal preference, but also how comfortable you are with various formats.
  • Is online counselling effective?
    Online counselling is proven to be as effective as face-to-face counselling, with important benefits that bring the experience into the modern era. Online counselling gives you privacy and anonumity. It is convenient and easily accessible from the comfort of your own desk at home or office.
  • Can I change my online counselling to offline?
    Yes, if you wish to change your online session to offline it can be possible. You just need to provide information regarding switching mode of counselling to your therapist or manas representative.
  • What is an assessment?
    Psychological assessment is a process of testing that uses a combination of techniques to help arrive at some supposition about a person and their behaviour, personality, intelligence, adjustment and capabilities. Psychological assessment is also referred to as psychological testing, or performing a psychological battery on a person. Psychological testing is nearly always performed by a licensed psychologist, or a psychology trainee (such as an intern). Psychologists are the only profession that is expertly trained to perform and interpret psychological tests.
  • What are the different types of assessments?
    There are different types of psychological tests which are based on client needs, some are Intelligence tests, Personality tests, Attitude tests, Achievement tests, Aptitude tests, Neuropsychological tests, Vocational tests, Direct observation tests and other tests.
  • How to take free assessment?
    There is separate section at the bottom of the home page where you can find free assessments for quick analysis. These results are for the primary information, you can contact Manas for detailed assessment.
  • Is assessment procedure will be charged?
    Yes, assessment is charged separately, it will not include in regular counselling sessions and also we won’t do any assessment while counselling session takes place, so assessment is separate session. The charges for assessment are based on client’s problem and magnitude of tests.
  • Did I get intimated before testing?
    Yes, you will be intimated before testing while at the end of the session.
  • Is assessment necessary for counselling?
    Assessment gives additional scientific details needed for productive outcome of a counseling session. We will provide you complete report for your reference.
  • How are assessments done?
    Assessments will be done at Manas centre and also through online. But few tests should need physical presence.
  • Are my assessment results are confidential and secure?
    Of course, all the details of sessions and test results are confidential and secure.
  • When do I need testing?
    The testing needs are decided by the therapist, he will intimate you at the end of session if required.
  • Is assessment is standardized or local?
    We use all kinds of tests most of them are internationally accepted and some are locally developed assessment and are recognized and standardized.
  • What type of internships and workshops are you offering?
    We are offering various types of internships and webinars most likely in the view of present trend and needs of the student. Our webinars and internships definitely match to your preference and road to your best career. For concepts and topics you can visit our portal.
  • If I miss my course sessions will I be refilled?
    May be, you should have a proper reason to miss the session and intimate before the session takes place. It is good to follow the sessions as scheduled.
  • What are the online courses offered and how do I apply for them?
    We have various streams of courses available, you can find them in our website. It’s just few clicks to register, you can pay online and enjoy your sessions.
  • What are the fee structures for online courses?
    The fee structures differ from one another as they have their own value and importance. You can find it from our website for better understating.
  • Is webinar useful for my academics?
    Webinars are really useful in engaging the listeners through live presentations and interactive multimedia which can makes the distance feel less of a hurdle. The webinars provide you insight about different topics and helps to gain knowledge in your pursued career field. Webinar certificates are definitely extra ARROWS IN THE QUIVER.
  • What is Internship? Why should we take internship?
    Having an internship gives you experience in the career field you want to pursue. Not only does this give individuals an edge over other candidates when applying for jobs, it also prepares you for what to expect in your field and increases confidence in work. 8 Benefits of Internships: Gain valuable work experience, Explore a career path, Give yourself an edge in the job market, Develop and refine skills, Receive financial compensation, Network with professionals in the field, Gain confidence, and Transition into a job.
  • Do internships need any eligibility?
    Internships doesn’t have any eligibility in particular, the students can enquire with us before applying. Any interested enthusiast can do internship.
  • What are the payment procedures for internships?
    The payment procedure is very simple and easy, same as all the online payments. You can visit our website and pay directly from payment gateway.
  • Are services available in local languages?
    Mostly all the workshops and webinars in English language but based cohesiveness of group the mentor will explain concepts in local language. If you wish to register as a group of people from same background we try to provide separate batch in local language.
  • Are services from Manas helpful for my career?
    MANAS is a completely student oriented, academically very efficient platform for anyone who wants to shine in their academics.
  • How can I clarify my doubts?
    Yes you can clarify your doubts with mentor or trainer after the session. We sometimes may not clarify your doubts instantly as it may be dragging time and slowing down the program. We will answer your doubts and clarify them through different platform.
  • Can I get reading material?
    Yes, we will provide you reading material and list of reference books through mail. If you need any additional information you can contact trainer or mentor.
  • Is certification from Manas will be recognized?
    Enormously, Manas is registered body and our certification is valid and recognized. We also provide performance letter along with certificate.
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